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What should I do if the Xiaomi Robot Vacuum T12 moves backwards?

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What should I do if the Xiaomi Robot Vacuum T12 moves backwards?

1. It is recommended that the user check and confirm whether the driving wheel is wrapped with foreign matter.
2. Confirm whether the LDS of the machine rotates normally. Please try to lighten the lid of the radar sensor and check whether the rebound is normal.
3. Please check whether there are any foreign objects or hair on the rotating part of the LDS, causing the rotation to be sluggish or stalled. If so, please try to remove it;
4. Please confirm whether there are uneven or warped stickers or large objects on the surface of the machine on the strike plate and the machine.
5. Please try to tap the collision plate to confirm that it is in a state where it can rebound.
6. Please try to restart the host and try again.